Frequently Asked Questions
General Questions
It is the policy of AMK. to ensure balance, independence, objectivity and scientific rigor in all of its continuing education activities. AMK. does not discriminate on the basis of gender, age, socioeconomic or ethnic background, sexual orientation, or disability.
My PESI Account
PESI offers many different types of programs. In order to provide these different learning formats and maintain accurate continuing education histories for our each of our customers, we have split our programs and services into different accounts. Most likely, your login information is correct, but you are trying to log in at the incorrect location for the services that you are trying to access.
Registration Account: The registration account is for completing live-seminar registrations only. The only way to log into the registration account is while completing a live-seminar registration. To log into your registration account, first find the seminar that you would like to register for and begin the registration process. Then you may log into your registration account when prompted to do so by the website. There is no information stored in your registration account that can be accessed by logging in on the website. The account functions as a link between the website and our registration software. To update account information or make changes to your registration, please contact customer service.
Bookstore Account: The bookstore account can be accessed by clicking the “Login” button in the upper, right-hand corner of www.pesi.com and selecting “Educational Products” from the drop-down list. This account is for physical product purchases such as books, DVDs, card decks, etc.
Distance Learning Account: Live webinars, digital seminars, and online courses are accessed through your distance learning account. You can access your distance learning account by going to catalog.pesi.com and clicking “Sign In.” Alternatively, you can go to https://www.pesi.com/, click “Login” in the upper right-hand corner, and select “Online Learning” from the drop-down list.
PESI offers many different types of programs. In order to provide these different learning formats and maintain accurate continuing education histories for our each of our customers, we have split our programs and services into different accounts. You are likely attempting to log into the incorrect account type.
Registration Account: The registration account is for completing live seminar registrations only. The only way to log into the registration account is while completing a live-seminar registration. To log into your registration account, first find the seminar that you would like to register for and begin the registration process. Log into your registration account when prompted by the website. There is no information stored in your registration account that can be accessed by logging in on the website. The account functions as a link between the website and our registration software. To update account information or make changes to your registration, please contact customer service.
Bookstore Account: The bookstore account can be accessed by clicking the “Login” button in the upper, right-hand corner of www.pesi.com and selecting “Educational Products” from the drop-down list. This account is for physical product purchases such as books, DVDs, card decks, etc.
Distance Learning Account: Live webinars, digital seminars, and online courses are accessed through your distance learning account. You can access your distance learning account by going to catalog.pesi.com and clicking “Sign In.” Alternatively, you can go to https://www.pesi.com/ , click “Login” in the upper right-hand corner, and select “Online Learning” from the drop-down list.
Registration Account: To update your email address on a registration account, select the “Click here if your e-mail address has changed since your last visit to our site” link on the registration account login page.
Bookstore Account: To update your email address on your bookstore account, please call or email customer service.
Distance Learning Account: To update your email address on catalog.pesi.com, please log into your account and select “Change Email or Password” below your profile photo.
Please log into your distance-learning account on catalog.pesi.com. Your purchases will be accessible from your “My Account” page.
To access the course materials, go to catalog.pesi.com and log into your distance-learning account. You may access the materials by clicking the “Handouts” button. For live webinars, the handouts and materials are usually not available until 1-2 days before the webinar date.
Payment and Payment Options
Yes; Purchase orders are welcome, but cannot currently be processed via phone or online registration. Please mail, fax, or email a signed purchase order with a completed brochure or printable registration form for each registrant. Each registrant must have their own registration form.
If you are ordering products, please send the signed purchase order with a product order form.
Please note: it can take 2-3 weeks for processing.
We must have a copy of your company’s tax exemption certificate on file in order to waive sales tax. Enclose it with your registration, product order, or invoice payment. Valid only on registrations/orders where a company is named as the bill-to.
Our online registration process does not currently accommodate gift certificates. Please mail, fax, or phone-in your registration or order, referencing your gift certificate number and amount.
We do not have scholarships. We offer discounts for students, military personnel, and seminar coordinators.
Coordinator positions are filled on a first come, first served basis and are usually filled three to four months in advance. It is best to check online to see which future seminars have open coordinator positions rather than waiting for the brochure in the mail. There is a non-refundable, non-transferable $50 fee (per day of the seminar) as a coordinator.
To be considered eligible for a coordinator position, you will need to fill out a coordinator affidavit form. Completing the affidavit will change your account to an “Active Coordinator” account. However, it will not register you as a coordinator. You will still need to complete the registration process over the phone or through the seminar’s webpage. The coordinator affidavit can be completed at the link below.
http://www.pesihealthcare.com/coordinator/EForm.aspx
Please visit our website to find which positions are available. You can register online or on the phone (after completing the affidavit) if there is an opening. You can create a list of seminars with open coordinator positions in your area by going to this page, selecting your state, and checking the “Registration Coordinator Available” box.
Registration
You can register online (a secure site) or by telephone with a credit card. You may also register by mail or fax (check, PO, credit card). Please include a completed brochure registration form for each registrant with payment method. If you do not have a brochure registration form, you can print a registration form from the seminar’s webpage.
A confirmation email will automatically be generated and sent to you at the time of registration. The confirmation email will include your receipt. If you do not receive an email confirmation within a few minutes of registration, please check your Junk or Spam folder.
Yes; purchase orders are welcome. Please mail, fax, or email a signed purchase order with a completed product order form and your tax exemption certificate (if applicable). The fax number and mailing address are listed on the product order form.
Please note: it can take 2-3 weeks for processing.
We must have a copy of your company’s tax exemption certificate on file to waive sales tax. Enclose it with your mailed registration, product order, or invoice payment. Valid only on registrations/orders where a company is named as the bill-to.
We are proud to offer special discounted tuition to groups seeking current, relevant education. Group Discounts are available on distance education and live seminars.
Group Registration discounts are offered to those registering 14 days prior to the start of the event. This allows time to ensure that materials and meeting space are available for all attendees. The Group Registration discount is not extended to those registering the day of the event.
Once a formal tuition quote is extended, the quoted price will not be adjusted for additional attendees. We ask that a clear attendee count is gathered prior to a tuition request to ensure accurate quoting. We reserve the right to adjust tuition rates that come in at smaller numbers than anticipated.
Do you need access to our online courses such as live video webinars, downloadable and streaming seminars? If 5 or more staff members from your facility are attending a live seminar, take advantage of discount tuition:
- Most of our seminars offer special rates for small groups pre-registering at the same time. Details are available in the seminar brochure.
- Please call us for information on special rates for groups of 5 or more.
- Strategically solve your educational challenges utilizing all formats of CE (online, live, products).
- Maximize your education or employee-stipend budget.
Contact PESI Customer Service HERE for a formal tuition quote and details on how to register.
The student discount is usually 50% off the program’s standard rate. The discount applies to most live, in-person seminars as well as most live webinars. To register as a student, please send in a completed printable registration form (found on the seminar’s webpage) or the brochure’s registration form, a copy of your current student schedule, and payment all together. Please send via fax or mail. We cannot accept payment information via email.
For national conferences, please refer to the conference brochure. There are no discounts other than those mentioned in the brochure. Please note this discount is not applicable towards physical products, Digital Seminars, Online Courses, or 3-Day EMDR Intensive Seminars.
PESI, Inc. is proud to offer free tuition on live webinars and most live in-person seminars for active-duty, retired, or veteran status military personnel. To register for live in-person events, please complete your registration online. To register for live webinars, please contact us via phone.
Note: We will ask for your MOS Code / Rank and Rate. This discount is limited to those who have served. Family members of those who have served are not eligible. Spaces are limited to 3 seats per event.
We do not have scholarships. We offer discounts for students, military personnel, or seminar coordinators.
Coordinator positions are filled on a first come, first served basis and are usually filled three to four months in advance. It is best to check online to see which future seminars have open coordinator positions rather than waiting for the brochure in the mail. There is a non-refundable, non-transferable $50 fee (per day of the seminar) as a coordinator.
To be considered eligible for a coordinator position, you will need to fill out a coordinator affidavit form. Completing the affidavit will change your account to an “Active Coordinator” account. However, it will not register you as a coordinator. You will still need to complete the registration process over the phone or through the seminar’s webpage. The coordinator affidavit can be completed at the link below.
http://www.pesihealthcare.com/coordinator/EForm.aspx
Please visit our website to find which positions are available. You can register online or on the phone (after completing the affidavit) if there is an opening. You can create a list of seminars with open coordinator positions in your area by going to this page, selecting your state, and checking the “Registration Coordinator Available” box.
We invite one attendee to manage the registration table in exchange for a reduced tuition. Click here for all the details.
To retrieve the sign-in sheets and product sales list for the seminar, please go to extranet.pesi.com and sign in with your email address and password. After you sign in, you’ll be able to click on the title of the seminar and download and print the paperwork you need for the seminar, as well as download the coordinator duties checklist and watch the coordinator video.
Most seminar details can be found on our website. If you click on the title of a seminar, the seminar details display, including an option to view or print a brochure and a printable registration form. We would be happy to email you the link to the brochure as well.
Registration for our standard programs includes continuing education credits (based on your profession) and an electronic copy of the seminar manual. The PDF copy of your manual will be available 48 hours before the event.
For our standard programs, parking fees (when applicable) and lunch are not included in your seminar tuition. To save time at lunch, you may want to make reservations at the restaurant within the facility or at one nearby. Please contact the seminar venue for parking information. For national conferences, please refer to the conference brochure or webpage.
Unless specified otherwise in the brochure, no special rate is available.
Once the standard registration rate is in effect, there is no registration deadline, but space is limited. Most of our seminars offer an early-bird registration rate for individuals registering early. The early registration deadline date for each seminar is mentioned on our website and in the brochure. We recommend pre-registration as it will allow you time to download and print the electronic copy of the seminar manual included in the cost of registration. Printed seminar manuals will no longer be provided on-site. We do allow walk-in registrations when space allows, but admittance cannot be guaranteed. If you are planning on registering at the door, please do not pay with cash. We accept credit cards, personal checks, and money orders. Walk-in registrants are ineligible for discounts.
Certificates of Completion are distributed at the conclusion of the live seminar for those who pre-register and are in full attendance. However, Certificates of Completion may not be present for late registrants and will not be available at the seminar location for walk-in registrants. If a Certificate of Completion is not available at the seminar, you will receive a Letter of Attendance. The Letter of Attendance is your proof that you attended the seminar until you receive your Certificate of Completion. Partial Certificates of Completion (if your board allows) and certificates for late and walk-in registrants will be emailed within 30 days of the seminar date.
Unfortunately, there is not a way for you to delete the registration through the website. Please contact customer service, and we can correct the registration for you.
Yes; we allow substitutions at any time. Please provide the substitute’s name, profession, email address, contact phone number, and address in advance or at the door.
If you contact us before the seminar date, you may exchange your tuition for the seminar recording (if available), a certificate to attend another seminar, or a tuition refund. If you contact us the day of the seminar or after, you can receive the seminar recording or a gift certificate.
Occasionally, changes are made due to speaker availability, participant demand or unforeseen circumstances. While PESI will do everything possible to ensure participant satisfaction, PESI’s liability is limited to the tuition fee only.
If you are scheduled to be the coordinator at a seminar and you need to cancel, it is very important to notify us as soon as possible. However, your tuition will be forfeited and cannot be transferred to another seminar. To cancel as a coordinator, please call 800-647-8079 ext. 2 or email [email protected].
Retreats and cruises may have cancellation fees. Please refer to the sales page prior to purchase to view the cancellation information.
For national conferences, please refer to conference brochure for the cancellation policy.
Because our speakers arrive the day before, we can usually hold our seminars on bad-weather days for anyone who can make it. If we learn that a seminar must be cancelled, we will make every effort to contact you. Sometimes we are not notified during normal business hours, so we recommend that you provide us with a home phone number and email address.
We update our after-hours voicemail greeting with any weather-related seminar changes. If bad weather threatens, please call our toll-free number before you depart.
If we are aware of bad weather in your area, PESI will extend the seminar refund deadline to include the morning of the program.
For driving directions and hotel information, first find your event on our live event calendar. Once you select it you will be taken to the sales landing page for the event. If you select the “Location” tab on this page you will see the hotel information and a link to a map with directions to the venue.
Please register early, and then contact us at (800) 844-8260 or at [email protected] to notify us of your registration and needs. Please notify us as soon as possible. Arrangements for sign-language interpreters, for example, may take several weeks.
To review the PESI Coordinator Training Video, please Click Here.
Each of our items has a full listing of the state and national boards which have approved it to offer credit. For online courses, there will be a link on the course sales page to this information which says either “Credit Details” or “Click here for credit information.” For any live in-person seminars, live webinars, or digital seminars the information can be found under the Credits tab on the seminar’s webpage.
If your profession is not listed in the brochure or online, please contact your board to determine your continuing education requirements and to check for reciprocal approval. Many boards will approve our seminars based on other board approvals.
A Certificate of Successful Completion will only be issued if you have complied with and completed all required procedures. Online trainings typically require you to complete a quiz and evaluation before a Certificate of Successful Completion is generated. For live in-person trainings we provide all attendees with written proof of attendance after a quiz and evaluation is completed, but you must attend the entire seminar to receive full credit. Availability of partial attendance credits and home study credit options depends on your profession and the requirements of your licensing board.
Health and safety guidelines implemented in response to COVID-19 vary by seminar location.
As an attendee you are required to abide by local, state, and national laws and ordinances, as well as venue-specific rules and requirements.
Due to the ever-changing nature of the COVID-19 pandemic, we recommend you contact the host facility directly for the most up-to-date information.
PESI will attempt to accommodate your ADA needs! Please complete your registration and call Customer Service at least two weeks prior to the event. Payment and registration are required to fulfill an ADA request.
Live In-Person Seminar Information
We recommend bringing either a tablet or laptop on which to view your PDF copy of the seminar manual. If you prefer, you can also print a copy of the manual in advance. The PDF copy of your manual will be available 48 hours before the event.
If you choose to print your manual, we recommend bringing a writing implement with which to take notes.
Smoking is not allowed in the meeting room.
Cell phones are allowed in the room but must be turned off during the seminar.
No. The seminar is the property of PESI, Inc. We often offer the recording to attendees at a discounted price.
Because our speakers arrive the day before, we can usually hold our seminars on bad-weather days for anyone who can make it. If we learn that a seminar must be cancelled, we will make every effort to contact you. Sometimes we are not notified during normal business hours, so we recommend that you provide us with a home phone number and email address.
We update our after-hours voicemail greeting with any weather-related seminar changes. If bad weather threatens, please call our toll-free number before you depart.
If we are aware of bad weather in your area, PESI will extend the seminar refund deadline to include the morning of the program.
After you attend a live in-person seminar you will need to complete a quiz and evaluation online to generate your Certificate of Successful Completion. You can do so by signing into your by signing into your PESI Online Learning Account.
A Certificate of Successful Completion will only be issued if you have complied with and completed all required procedures. You must attend the entire seminar to receive full credit.
Credit for partial attendance, credit reporting procedures, and home study options are dependent on your specific profession and licensing board requirements. You may contact us with questions.
We recommend pre-registering for every program, but there are options if you need to register at the door. If you’re paying for your registration with a credit card, we recommend registering online if you have a mobile device.
Most of our seminar meeting rooms will be setup classroom style with tables and chairs for attendees. Please note depending on the number of registrants at a given location, the topic or the hotel, the seminar may be adjusted to theater-style seating and may not contain tables.
Health and safety guidelines implemented in response to COVID-19 vary by seminar location.
As an attendee you are required to abide by local, state, and national laws and ordinances, as well as venue-specific rules and requirements.
Due to the ever-changing nature of the COVID-19 pandemic, we recommend you contact the host facility directly for the most up-to-date information.
Live Webinar Information
We highly recommend that you update your Zoom application before the webinar. Zoom updates often and this can help avoid technical issues. To learn how to update your Zoom application, click here: Downloading the latest Zoom update – Zoom Help Center
We also recommend that for the best viewing experience, you use a laptop or desktop computer. You can join the webinar with an iPad, tablet, Chromebook, or web client; however, there are limited features with these. To see the comparison, click here: Desktop client, mobile app, web client, and PWA comparison – Zoom Help Center
You can test your access to Zoom by visiting Zoom’s website: Join a Test Meeting – Zoom
Our first recommendation is to exit the webinar and rejoin. You will also want to make sure your Zoom application is updated.
If you are using an iPad or tablet, update the device’s software. If these steps do not work, you can send a message to your webinar host in the chat and they will assist you.
The Q&A feature will only be available for questions relating to the content. If you see questions you like, click the “thumbs up” under the question. Much like an in-person class experience, the instructor will answer as many questions as possible as time allows.
Recordings are available 7-10 days after the webinar concludes. It will be available in your PESI account for 90 days. When it has been uploaded, you will receive a notification via the email you used to register. Please note that you must watch the webinar while it is occurring live in order to receive continuing education credit for the program.
In the webinar format, your camera and microphone are automatically off. ** We have a small number of special events that offer the ability to be seen and heard during portions of the presentation. The speaker will make an announcement regarding any planned attendee interactions at the beginning of the program.
Once you are on the Zoom webinar, your attendance has been logged. There is no need to check in.
Online Education
You can register or order products online (a secure site) or by telephone with a credit card. You may also register by mail or fax (check, PO, credit card). Please include a completed order form with payment method.
Yes, purchase orders are welcome. You can mail, fax, or email a signed purchase order with a completed order form.
Tax is charged for online products if your address is in a state or county where we are required to apply a tax for digital products. If a tax-exempt organization is paying for your order, please fax or email a copy of the tax-exemption certificate to PESI. If you have already finalized the order online, please reference your order number when you send in the certificate.
We must have a copy of your company’s tax exemption certificate on file in order to waive sales tax. Enclose it with your registration, product order, or invoice payment. Valid only on registrations/orders where a company is named as the bill-to.
Yes; institutional licenses are a great way to provide quality education for all staff members. Click here to learn about our institutional pricing and how it works.
Please note: it can take 2-3 weeks for processing.
Live Webinars: The video webinar is a seminar with audio and video live-streamed directly to your computer. Since this is a live broadcast, you must attend it live as it occurs at the set date and time. You will be able to type questions to the speaker. The speaker will see the questions and will be able to address them. The live webinar format is a great option for those who wish they could attend the live event but cannot be away from the office or for those who simply prefer to gain their CE from the comfort of their home/office rather than travel. The live webinar format will either offer live CE credit (interactive) or self-study credit (home-study/independent), depending on the requirements of your licensing board. Please check each program for the type of CE offered. Tests are available to additional participants for an additional fee. For live webinars, the post-test must be completed within one week of viewing the programs.
Digital Seminars: Digital seminars are prerecorded trainings, and allow you to either stream the content across the internet or view offline in the PESI App. You may stop, start, and rewind the program as needed. The content will be available to you for as long as you like. Digital seminars will offer self-study credits (home-study/independent). Please note that for some professions, CE credits do have expiration dates. This means that if your licensing board has a credit expiration date, you will need to complete the program before the credit expiration date. Please read the credit information for the program and/or check with your board to determine if a CE expiration date applies for your profession.
(For almost all live webinars and digital seminars, tests are available to additional participants for an additional fee. Additional participants will not be able to access the program through their own accounts; they will need to watch the program with the main registrant.)
Online courses are web-based, go-at-your-own pace courses. There are no set times that you must be logged into the course, and you will have access to them forever. Your payment for the online course includes the post-test(s) for the program. The post-test(s) may be accessed by signing into your distance-learning account on catalog.pesi.com, clicking the green “Launch Online Course” button, and clicking the “CE Tests” or “CE Certificate” tab. After you successfully complete the post-test online, you will able to download or email your Certificate of Successful Completion immediately.
Please note that for some professions, CE credits do have expiration dates. This means that if your licensing board has a credit expiration date, you will need to complete the program before the credit expiration date. Please read the credit information for the program and/or check with your board to determine if a CE expiration date applies for your profession.
We’re sorry, but post-tests may not be purchased for additional participants.
Please log into your distance learning account on https://catalog.pesi.com/Account/Login. Your purchases will be accessible from your “My Account” page.
You can access a post-test by logging into your distance-learning account on https://catalog.pesi.com/Account/Login. On your “My Account” page, click the “CE Certificate” button under the test that you wish to complete.
To access the course materials, go to https://catalog.pesi.com/Account/Login and log into your distance-learning account. You may access the materials by clicking the “Handouts” button. For live webinars, the handouts and materials are usually not available until 1-2 days before the webinar date.
For live webinars and digital seminars, your payment for the program includes one free CE test. To complete the test and evaluation, please log into your distance-learning account on catalog.pesi.com and click the orange “Certificate” button under the program’s title. Tests and evaluations are available to additional participants for an additional fee, and this fee varies by program. For live webinars, the post-test and evaluation must be completed within one week of viewing the program. There is no deadline to complete the post-test and evaluation for digital seminars. However, please check the CE credits for your profession regarding CE expiration dates.
For online courses, your payment for the online course includes the post-test(s) and evaluation(s) for the program. The post-test(s) and evaluation(s) may be accessed by signing into your distance-learning account on catalog.pesi.com, clicking the green “Launch Online Course” button, and clicking the “CE Tests” or “CE Certificate” tab. After you successfully complete the post-test (80% passing score with unlimited retakes at no additional charge) and evaluation online, you will be able to download or email your Certificate of Successful Completion immediately. We’re sorry, but post-tests may not be purchased for additional participants.
Due to copyright restrictions, we are not allowed to film the screen that the instructor is referring to (we do not own that material). In most cases, we are allowed to provide you with the PowerPoints used by the speaker as well as stream the audio for video clips that are used.
For some professions, yes. CE expiration dates vary by licensing board. Please check the CE credit statements on the program’s webpage for specific expiration dates. If an expiration date is not specifically listed for your profession, please contact your board directly to learn about its rules regarding CE expiration.
Tests are available to additional participants for an additional fee for all program types except for online courses, summits, conferences and retreats.
Participants can register up until the day of the online program for the majority of our webinars. If space is limited, it will be noted in the promotional materials.
Online courses contain carefully selected content that is curated for the most advanced comprehension of an educational topic. All online course purchasers have access to exclusive member forums to engage with other professionals. Additionally, online courses may include exclusive live and/or pre-recorded Q&A calls with the presenter and bonus resources such as video downloads, worksheets, PDF downloads and more. For most courses, videos from the course may be streamed on your computer or can be viewed offline on our PESI App to watch at your convenience. The online course format may either offer self-study credit or a combination of live credit (interactive) and self-study credits (home-study/ independent). This is considered a classroom format. Digital Seminars are recordings from a live-location seminar. These are usually one-day or two-day events. Purchasers of a digital seminar will receive the program recording and the handout, but will not receive additional videos, bonuses, books, handouts, or chat forum. Please note that for some professions, CE credits do have expiration dates. This means that if your licensing board has a credit expiration date, you will need to complete the program before the credit expiration date. Please read the credit information for the program and/or check with your board to determine if a CE expiration date applies for your profession.
Products and Ordering
Because our product offerings are constantly changing, we do not have printed catalogs. Our online product store is continuously updated with our newest titles.
Please complete a product order form if you prefer to mail your order.
You can register or order products online (a secure site) or by telephone with a credit card. You may also register by mail or fax (check, PO, credit card). Please include a completed brochure registration form or product order form with payment method.
Yes; purchase orders are welcome. Please mail, fax, or email a signed purchase order with a completed product order form. You can download and send in a product order form or use the form on your brochure. Emailed orders can be sent to [email protected].
Please note: it can take 2-3 weeks for processing.
We must have a copy of your company’s tax exemption certificate on file in order to waive sales tax. Enclose it with your mailed registration, product order, or invoice payment. Valid only on registrations/orders where the company is named as the bill-to.
Yes; institutional licenses are a great way to provide quality education for all staff members. Click here to learn about our institutional pricing and how it works.
In-person Programs and LiveWebinars:
If you contact us before the seminar date, you may exchange your tuition for the seminar recording (if available), a certificate to attend another seminar, or a tuition refund. If you contact us the day of the seminar or after, you can receive the seminar recording or a gift certificate.
Occasionally, changes are made due to speaker availability, participant demand or unforeseen circumstances. While PESI will do everything possible to ensure participant satisfaction, PESI’s liability is limited to the tuition fee only.
If you are scheduled to be the coordinator at a seminar and you need to cancel, it is very important to notify us as soon as possible. However, your tuition will be forfeited and cannot be transferred to another seminar. To cancel as a coordinator, please call 800-647-8079 ext. 2 or email [email protected].
For national conferences, please refer to conference brochure for the cancellation policy.
Physical and Recorded Products:
If you are not satisfied with any recorded or physical product, please call customer service so we can quickly correct the issue.
PESI gladly accepts returns within one year of purchase for a full refund.
Please contact customer service before sending any physical package so that your order can be noted. If you no longer have the packing slip from your order, please ask customer service to email one to you. Customer service can be reached HERE.
Please print your packing slip and place it in the package with the item(s) you are returning. In addition, please include a note explaining why you are returning the item(s). You can send your returns to the address below.
PESI, Inc.
3839 White Ave
Eau Claire, WI 54703
US & Puerto Rico: $6.95 for the first item, $2.00 each additonal item.
Canada: $12.95 for the first item, $5.00 each additional item.
International: $14.95 for the first item, $5.00 each additional item.
PESI is not responsible for additional taxes or customs charges related to shipping. Contact us for shipping charges on large orders.
For in-stock items shipped within the continental United States, you can expect to receive your order within 7-10 days.
On most orders processing can be rushed for a small additional fee (available at checkout). Rushed order processing is not a faster shipping method. If you pay for rushed order processing, your order will have priority when being processed (i.e., it will be “out the door” more quickly).” On most orders, rushed shipping (i.e., FedEx Ground, FedEx 2-Day shipping) is also available for an additional fee. Contact us to place orders that will require rushed shipping.
Your disks will be played through the media player on your computer.
Yes. Our DVDs are in Universal Disc Format or UDF. They can be used in DVD players internationally.
For DVD sets purchased after 11/1/21:
You are able to download the manual, and purchase the associated CE test, by signing in to your PESI Online Learning Account. Beneath the title of your training there will be a blue “Handouts/Brochure” button you can select to view, download, and print your training manual. Selecting the orange “CE Certificate” button beneath the title will allow you to purchase and take the associated test.
The paper test can also be found by signing into your PESI Online Learning Account and clicking on the “Handouts” button.
For DVD sets purchased before 11/1/21:
The manual and test are located on the first disc of your set (in PDF format) in the “Media” folder. For help with retrieving the PDFs, please refer to our CD/DVD Instructions.
Yes. The availability of continuing education credits on home study products varies by profession. Please contact your licensing/certification board to confirm credit availability. Credit information is also listed by profession under the “CE Credits” tab on each product’s webpage. If CE is mentioned but your profession is not listed, please contact your board to confirm whether self-study is an acceptable option and to check for reciprocal approval. Some boards will allow you to submit for self-study CE on your own, or will approve our self-study packages based on the approval of other licensing boards.
A Certificate of Successful Completion will be issued upon successful completion of the program’s post-test and evaluation. Post-tests consist of multiple-choice and true/false questions. A passing score is 80%. Successful completion will show that you watched the activity in its entirety. You may retake the test as many times as necessary to pass at no additional charge.
For some professions, yes. CE expiration dates vary by licensing board. Please check the continuing education credit statements on the program’s webpage for specific expiration dates. If an expiration date is not specifically listed for your profession, please contact your board directly to learn about its rules regarding CE credit expiration.
Post-test completion options vary by product format. For all product formats, a Certificate of Successful Completion will be issued upon successful completion of the program’s post-test and evaluation. Post-tests consist of multiple-choice and true/false questions. A passing score is 80%. Successful completion will show that you watched the activity in its entirety. You may retake the test as many times as necessary to pass at no additional charge.
CDs/DVDs: For most programs, post-tests can be completed online through your bookstore account on pesi.com, or you can send in a paper test to be graded. There is an additional fee to complete the post-test for CDs and DVDs. This fee varies by program, but the online test is usually less expensive than the paper test fee. Both online and paper tests are available to additional participants for an additional fee.
Paper tests are available in PDF format on the first disk of your set in the “Media” folder. For help with retrieving the PDFs, please refer to our CD/DVD Instructions. Please allow 4-6 weeks to receive the Certificate of Successful Completion for your paper test.
Online tests can be purchased at the time that you purchase the program, through the link in the “Media” folder, or by calling customer service. You can access a previously-purchased post-test through your bookstore account on www.pesi.com by clicking “Login” and then selecting “Educational Products” from the drop-down list. After you login, hover over “Customer Care” and then select “Your Account.” On your “My Account” page, click on “CE Tests,” then click “Start Test” next to the test you wish to complete. After you successfully complete the post-test online, you will able to download or email your Certificate of Successful Completion immediately.
Live Webinars and Digital Seminars: Your payment for the program includes one free CE test. To complete the test, please log into your distance-learning account on catalog.pesi.com and click the orange “Certificate” button under the program’s title. Tests are available to additional participants for an additional fee.
Online Courses: Your payment for the online course includes the post-test(s) for the program. The post-test(s) may be accessed after launching the course while logged into your distance-learning account on catalog.pesi.com. After you successfully complete the post-test online, you will able to download or email your Certificate of Successful Completion immediately. We’re sorry, but post-tests may not be purchased for additional participants.
You can access a previously-purchased post-test through your bookstore account on www.pesi.com by clicking “Login” and then selecting “Educational Products” from the drop-down list. After you login, hover over “Customer Care” and then select “Your Account.” On your “My Account” page, click on “CE Tests,” then click “Start Test” next to the test you wish to complete. After you successfully complete the post-test online, you will able to download or email your Certificate of Successful Completion immediately.
In most cases, yes. Tests are available to additional participants for an additional fee for all program types except for online courses.
The price will stay the same for the duration of the sale, however, if an item in your cart is no longer on sale, the price will revert back to the original price.
Continuing Education
Seminar continuing education credits can be found in the seminar brochure or on the seminar’s webpage under the “CE Credits” tab. If your profession is not listed in the brochure, please contact your board to determine your continuing education requirements and to check for reciprocal approval. Many boards will approve our seminars based on other board approvals shown in brochure. A Certificate of Successful Completion will only be issued if you have complied with and completed all required procedures. We provide all attendees with written proof of attendance, but you must attend the entire seminar to receive full credit. Availability of partial attendance credits and home study credit options depends on your profession and the requirements of your licensing board.
Certificates of Completion are distributed at the conclusion of the live seminar for those who pre-register and are in full attendance. However, Certificates of Completion may not be present for late registrants and will not be available at the seminar location for walk-in registrants. If a Certificate of Completion is not available at the seminar, you will receive a Letter of Attendance. The Letter of Attendance is your proof that you attended the seminar until you receive your Certificate of Completion. Partial Certificates of Completion (if your board allows) and certificates for late and walk-in registrants will be emailed within 30 days of the seminar date.
After you attend a live in-person seminar you will need to complete a quiz and evaluation online to generate your Certificate of Successful Completion. You can do so by signing into your by signing into your PESI Online Learning Account.
A Certificate of Successful Completion will only be issued if you have complied with and completed all required procedures. You must attend the entire seminar to receive full credit.
Credit for partial attendance, credit reporting procedures, and home study options are dependent on your specific profession and licensing board requirements. You may contact us with questions.
Please send a detailed request to our customer service here. Please include as much information as possible including the full name as it would have appeared on the certificate, the event title, the event date, and the city/state location of the event.
Yes. The availability of continuing education credits on home study products varies by profession. Please contact your licensing/certification board to confirm credit availability. Credit information is also listed by profession under the “CE Credits” tab on each product’s webpage. If CE is mentioned but your profession is not listed, please contact your board to confirm whether self-study is an acceptable option, and to check for reciprocal approval. Some boards will allow you to submit for self-study CE on your own, or will approve our self-study packages based on the approval of other licensing boards.
A Certificate of Successful Completion will be issued upon successful completion of the program’s post-test and evaluation. Post-tests consist of multiple-choice and true/false questions. A passing score is 80%. Successful completion will show that you watched the activity in its entirety. You may retake the test as many times as necessary to pass at no additional charge.
Post-test completion options vary by product format. For all product formats, a Certificate of Successful Completion will be issued upon successful completion of the program’s post-test and evaluation. Post-tests consist of multiple-choice and true/false questions. A passing score is 80%. Successful completion will show that you watched the activity in its entirety. You may retake the test as many times as necessary to pass at no additional charge.
CDs/DVDs: For most programs, post-tests can be completed online through your bookstore account on pesi.com account, or you can send in a paper test to be graded. There is an additional fee to complete the post-test for CDs and DVDs. This fee varies by program. The online test is usually less expensive than the paper test fee. Both online and paper tests are available to additional participants for an additional fee.
Paper tests are available in PDF format on the first disk of your set in the “Media” folder. For help with retrieving the PDFs, please refer to our CD/DVD Instructions. Please allow 4-6 weeks to receive the Certificate of Successful Completion for your paper test.
Online tests can be purchased at the time that you purchase the program, through the link in the “Media” folder, or by calling customer service. You can access the post-test through your bookstore account on www.pesi.com by clicking “Login” and then selecting “Educational Products” from the drop-down list. After you login, hover over “Customer Care” and then select “Your Account.” On your “My Account” page, click on “CE Tests,” then click “Start Test” next to the test you wish to complete. After you successfully complete the post-test online, you will able to download or email your Certificate of Successful Completion immediately.
Live Webinars and Digital Seminars: Your payment for the program includes one free CE test. To complete the test, please log into your distance-learning account here: Login Once signed in, click the orange “Certificate” button under the program’s title. Tests are available to additional participants for an additional fee. For live webinars, the post-test must be completed within one week of viewing the program. There is no deadline to complete the post-test for digital seminars. However, please check the CE credits for your profession regarding CE expiration dates.
Online Courses: Your payment for the online course includes the post-test(s) for the program. The post-test(s) may be accessed by signing into your distance-learning account here: Login Once signed in, click the green “Launch Online Course” button, and then click the “CE Tests” or “CE Certificate” tab. After you successfully complete the post-test online, you will able to download or email your Certificate of Successful Completion immediately. We’re sorry, but post-tests may not be purchased for additional participants.
For some professions, yes. CE expiration dates vary by licensing board. Please check the continuing education credit statements on the program’s webpage for specific expiration dates. If an expiration date is not specifically listed for your profession, please contact your board directly to learn about its rules regarding CE expiration.
If you do not see the ASHA brand block listed in the CE information for a chosen course, that course does not offer the opportunity to earn ASHA CEUs. However, if you are within your 3 year CCC maintenance interval for ASHA, you should still be able to use these hours toward that requirement. Retain your verification of attendance in the event that you are audited. For more information: www.asha.org/certification/maintain-ccc.htm.
We recommend pre-registering for every program, but there are options if you need to register at the door. If you’re paying for your registration with a credit card, we recommend registering online if you have a mobile device.
If you did not answer YES to the question: “Do you need your hours reported to FL CE Broker?” while completing the online post-test/evaluation, please send an email to [email protected] with the following information: full title of the webinar, speaker name, date of live broadcast, date you completed the post-test, and your name and your license number. Please allow 3-4 weeks for your hours to be posted. If you did answer yes, you do not need to do anything further.
Program evaluations are an important part of program improvement and development. PESI encourages all psychologists to complete the program evaluation and welcomes all participant feedback. Psychologists who wish to opt-out of the program evaluation may be able to do so by contacting customer service. A Certificate of Successful Completion will only be issued if you have completed all other necessary program requirements. Please note: Psychologists in some states may be required to complete the evaluation prior to receiving a certificate such as in New York as required by the NYSED.
Mail and Email Preferences
Please visit our add to mailing list page to be added to our mailing list.
Please visit our add to email list page to be added to our email list.
Please visit our remove from mailing list page to be removed from our mailing list.
Please visit our remove from email advertisements page to unsubscribe.
You can proactively make PESI Inc. a “Trusted Source” by adding our “From Address” ([email protected]; [email protected]; [email protected]; [email protected]; [email protected]) to your address book, contact list, or safe sender list.
If you find a PESI Inc. email in your spam or junk folder, many email programs allow you to mark the email as a “Trusted Source” by clicking “Not Spam” or “Add to Safe Senders List” which will allow future PESI Inc. email to be delivered directly to your Inbox.
No; PESI, Inc. will not sell your information. We do occasionally send information to you on the behalf of other companies. This information is on programs and products that are similar to ours. We always review and pre-approve the programs and products before we send you this information.